Links

Knowledge Base Submit an Incident View Your Tickets Cybersecurity Training

Contact Us

Get support for your technology problems by contacting the Help Desk. Our team of representatives is available via email, phone, or by visiting one of our walk-up locations

View Hours and Locations

IT News

Check our latest news articles for IT information, updates and important news.

Welcome to the IT Services Support Portal

Welcome to the our technology self-service site. Through this portal, you can request assistance and find answers to your questions. Below are some helpful tips to get started.

The Service Catalog is an organized collection of services. It provides a single location for you to browse and search for available services provided by CSB/SJU IT Services. You can view a description of the services, eligibility information, a list of related services and articles, the cost to use the service (if applicable), and how to access or create a request for that services.

The Knowledge Base is a centralized collection of information about the services and applications offered. This included known error messages, how-to guides, troubleshooting information, FAQs, training materials, and more. Each page of information in the Knowledge Base is called an article.

Common Requests

Network Account
Management Portal Request Department or
Student Employee Account Purchase Printer Toner Request a Print Refund (Students) Reset Password Add New Phone to Duo

Outages and Known Issues

Check our status dashboard for up-to-date information on current known outages and incidents.